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The Contact Centre of the Future — Powered by AWS & Salesforce

BlueSky enables organisations to reimagine customer service through a cloud-native, AI-enabled contact centre, built on the combined strength of AWS and Salesforce, and delivered with rigour, speed and measurable business impact.

Why It Matters 

Customer Experience as a Strategic Capability

In a digital-first economy, customer experience is no longer a support function — it is a strategic differentiator. The modern contact centre sits at the intersection of experience, efficiency and insight. When designed correctly, it becomes a platform for customer loyalty, operational resilience and sustainable growth.

BlueSky’s AWS and Salesforce contact centre solutions enable organisations to:

01

Reduce cost-to-serve through intelligent self-service and elastic cloud scaling

02

Improve first-contact resolution by equipping agents with a unified, contextual workspace

03

Deliver consistent omnichannel experiences across voice, messaging, chat and digital channels

04

Scale rapidly to meet fluctuating demand without costly overprovisioning

05

Convert interaction data into actionable insight through real-time analytics and AI

For customers, this results in faster, more relevant and more consistent service.


For organisations, it delivers measurable operational and commercial value.

AWS

We do not simply modernise technology.

We modernise operating models and embed customer experience into the fabric of the organisation.

Where AWS and Salesforce Converge

A Unified, Intelligent CX Platform

why-it-matters

At the core of the solution is Amazon Connect, AWS’s cloud-native contact centre service, seamlessly integrated with Salesforce Service Cloud, Agentforce Voice and in-app calling.

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This integration provides agents with a single, unified workspace where:


  • Voice and digital channels converge
  • Full customer context is available in real time
    Workflows are automated end to end
  • Context switching is eliminated

Artificial intelligence underpins every interaction. AWS services such as Lex, Transcribe and Comprehend enable intelligent self-service, real-time transcription and sentiment analysis, while Salesforce Einstein transforms interaction data into predictive insight and next-best actions.

The result is a contact centre that does not merely respond, but continuously learns, adapts and improves.

Let us help you define the next phase of your contact centre strategy.

Let’s talk

What BlueSky Delivers

End-to-End Contact Centre Transformation

Strategic Advisory and Experience Design

We begin with strategy, not technology.

  • Contact centre maturity assessments
  • Customer and agent experience design
  • Value-led roadmaps aligned to business outcomes

Platform Implementation and Integration

Production-ready solutions designed for complex enterprise environments.

  • Amazon Connect implementation and configuration
  • Salesforce Service Cloud, Voice and digital channel integration
  • Secure integration with CRM, ERP and data platforms

AI, Automation and Self-Service

Reducing operational load while improving customer experience.

  • AI-powered IVR and conversational interfaces
  • Intelligent routing and prioritisation
  • Proactive notifications and automated engagement

Analytics, Insight and Optimisation

Transforming interactions into intelligence.

  • Real-time operational and performance dashboards
  • Sentiment analysis and quality monitoring
  • Continuous optimisation post go-live

Managed Services and Continuous Improvement

Sustained value beyond implementation.

  • Ongoing optimisation and enhancement
  • AI enablement and feature expansion
  • CX governance and operational support

BlueSky is one of the few partners with deep, certified expertise across both AWS and Salesforce, enabling the delivery of truly integrated, end-to-end contact centre solutions.

Our credentials include:

  • Amazon Connect Service Delivery Partner
  • AWS Advanced Consulting Partner
  • Salesforce Summit Partner

What distinguishes BlueSky is our unwavering focus on outcomes:

  • Proven reference architectures and reusable accelerators
  • Industry-aligned use cases grounded in real operational challenges
  • Delivery playbooks spanning experience design, change management and optimisation
  • Managed services that ensure continuous improvement and long-term value
Let us help you define the next phase of your contact centre strategy.

Contact us

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    BlueSky-logo-inline-white

    What we do

    Financial services
    Telco, Media and Technology
    Retail, Consumer Packaged Goods

    How we do it

    Digital Advisory
    Amazon Web Services
    Data, Analytics, AI 
    Experience Design
    Adoption & Enablement
    BlueSky AI Labs
    Technical Excellence
    Delivery Excellence

    Why we do it

    Customers
    Customer Success Stories
    Impact

    About us

    Company Overview
    Leadership
    Insights

    Culture

    Careers

    Contact us
    Tashya-Singh

    Tashya Singh

    Head of Human Capital

    As Head of Human Capital at BlueSky, Tashya Singh plays a pivotal role in shaping a people strategy that empowers innovation, agility and growth. With more than 15 years of experience in Human Capital Management within technology-driven environments, she brings deep expertise in building cultures that align people and purpose.

    Tashya is passionate about fostering inclusive, high-performance teams and supporting diverse talent across all functions — from engineering to commercial operations. A proud member of the South African Board for People Practices (SABPP), she is recognised for combining strategic thinking with a hands-on, empathetic approach to leadership.

    In a rapidly evolving tech landscape, Tashya ensures that the Human Capital function acts as a key enabler of business outcomes — leading initiatives that attract top talent, develop future-ready skills and embed agility into organisational design and culture. Her focus on data-driven decision-making and continuous improvement helps BlueSky scale effectively while maintaining a people-first ethos.

    Outside of work, Tashya is a devoted mother to her two sons, whom she affectionately calls her greatest blessings.

    Tracy-Surkont

    Tracy Surkont

    Growth Marketing Executive

    As Growth Marketing Executive at BlueSky, Tracy Surkont drives business growth at the intersection of cloud technology, product strategy and industry transformation. She helps shape go-to-market strategies that align with client needs and position BlueSky’s offerings for measurable impact across key industries.

    With more than 20 years of experience in sales and product leadership, Tracy has worked with leading enterprises across Africa to unlock value through innovative product development, strategic engagement and deep industry alignment — particularly in the telecommunications, media and FMCG sectors.

    She holds a Bachelor of Commerce degree in Business Management. When not building growth strategies, Tracy enjoys running, travelling and spending time with her family.

    Michael-Baxter

    Michael Baxter

    Head of Finance and Commercial

    As Head of Finance and Commercial at BlueSky, Michael Baxter oversees the organisation’s financial operations and reporting, leading the financial strategy to support growth while ensuring fiscal responsibility. He also manages commercial contracts to drive short-term profitability with a clear focus on long-term sustainability.

    With more than 20 years of experience in the technology and communications industries — and a background in programming — Michael brings a wealth of knowledge and expertise to his role. His vision is to reimagine finance at BlueSky through automation and innovation, enabling more strategic decision-making and ensuring that financial insights are readily available to guide business partners across the organisation.

    Martin-Cheetham

    Martin Cheetham

    Business Executive – Experience Design

    Martin Cheetham is a design thinker, guitarist, husband and father with a passion for design, technology, music and film. He is dedicated to creating experiences that make people’s lives simpler, easier and more enjoyable.

    With over 15 years’ experience, Martin has immersed himself in Design Thinking and human-centred methodologies to uncover people’s deeper motivations and translate insight into meaningful experiences that deliver business value.

    At BlueSky, he leads dynamic teams to design innovative products, services and experiences, while remaining hands-on in projects. An experienced facilitator and teacher of Design Thinking, Martin has guided corporate teams, individuals and students through practical frameworks that foster creativity and problem-solving.

    Nicole-Adriaans

    Nicole Adriaans

    Business Executive – Data Analytics AI

    Nicole Adriaans is a seasoned Business Executive specialising in Data and AI, with over 20 years of experience delivering transformative solutions across the full business value chain. Since 2009, she has led the strategic design and implementation of data-driven initiatives — from omni-channel optimisation to cutting-edge omni-digital programmes — driving measurable value and innovation.

    Passionate about inclusive leadership, Nicole is a dedicated advocate for empowering women in technology, actively mentoring and championing diversity in the tech sector. At BlueSky, she brings a human-centred approach to AI, challenging organisations to move beyond the hype toward real, measurable transformation.

    Her forward-thinking leadership and commitment to excellence continue to shape impactful data strategies and foster a culture of innovation, empathy and equity.

    Rob-Williamson

    Rob Williamson

    Business Executive - Amazon Web Services

    As Business Executive of BlueSky’s AWS Business Unit, Rob Williamson leads a world-class, customer-centric team of engineers helping enterprise clients embrace secure, scalable and innovative cloud solutions that reimagine their digital futures.

    With more than 35 years of experience in the technology industry, Rob has led transformative initiatives across financial services, telecommunications, retail, and the public sector. He is passionate about building high-performance teams, forging strategic partnerships, and inspiring change with clarity and purpose.

    Rob holds a BCom in Business Management and is a lifelong learner, guided by Stephen Covey’s philosophy: “To Live, to Love, to Learn, and to Leave a Legacy.” Above all, he is a devoted family man, deeply committed to community development through his involvement in education, sport and his church.

    Dave-Thomson

    Dave Thomson

    Head of Sales

    As Head of Sales at BlueSky, Dave Thompson is passionate about people and technology — and about combining the two to deliver value and growth through a strong customer-centric focus.

    With more than 25 years of experience across South Africa and the UK, Dave has a proven track record of leading high-performing teams, building lasting relationships and implementing innovative sales strategies in the fast-moving digital transformation landscape.

    Outside of work, Dave is a dedicated family man and sports enthusiast. He has played provincial golf, enjoys social padel and loves to travel — guided by his personal mantra to live life to the fullest in both work and play.

    Nomfusi Masangwana

    Nomfusi Masangwana

    Director

    Nomfusi is a finance and investment professional with a BCom in Accounting and more than four years of experience in financial management, reporting and compliance. She has developed a strong track record in navigating complex financial processes, ensuring accuracy, governance and accountability across investment and corporate structures.

    With extensive experience compiling financial and investment reports for private equity funds and investment companies, Nomfusi delivers data-driven insights that support strategic decision-making. Her methodical and proactive approach ensures that financial and compliance processes are executed with rigour and efficiency.

    As a Director at BlueSky, Nomfusi brings a disciplined financial lens, a deep understanding of reporting and governance, and a commitment to excellence in oversight and accountability — strengthening the organisation’s strategic direction and supporting sustainable growth.

    Janet Naidoo

    Janet Naidoo

    Director

    Janet Naidoo is a seasoned financial services professional with over a decade of experience across private banking, wealth management and investment consulting. She has held senior roles at Invequity, State Bank of India, ICICI Bank, RMB and Allan Gray, where she specialised in managing high-net-worth and corporate clients.

    FAIS-accredited (RE1 & RE5), Janet is passionate about building trusted relationships and driving business growth. She brings deep financial expertise, strategic insight and strong leadership to her role as Director at BlueSky.

    Rassie-Engelbrecht-1

    Rassie Engelbrecht

    Co-CEO

    Rassie Engelbrecht is an experienced executive and thought leader with a strong track record in Business and Digital Transformation, Cloud and AI Consulting, and delivering results across multiple industries — including Financial Services, Telecommunications, Media, Automotive, Retail, Public Sector, Mining and Social Enterprises.

    An engineer, futurist, strategist, and innovator, Rassie combines technical expertise with a passion for client centricity and empowering people. As Co-CEO of BlueSky, his entrepreneurial spirit and business acumen are central to the company’s ambitious growth plans.

    Rassie holds an Engineering degree from the University of Pretoria, an MBA from Aston University in the UK, and a Lean Six Sigma Black Belt from BMGI. He has also completed various certifications in Agile, Data, Design, AI, Project Management and People Change.

    Beyond his professional life, Rassie is dedicated to community upliftment through his non-profit initiatives and enjoys hiking, travelling, and speaking at conferences on future trends. Above all, he values time with his family and believes deeply in relationships, servanthood and stewardship.

    Matt-Surkont 2

    Matt Surkont

    Founder / Chief Executive Officer 

    As the founder and CEO of BlueSky, I have helped numerous clients drive their digital and AI transformations by delivering cutting-edge solutions that enhance efficiency, effectiveness and growth. 

    As an entrepreneur, having started and invested in numerous technology companies, I am also the founder of a private equity fund, where I employ hands-on venture capital and business building strategies for entrepreneurs. I support startups with focused business resources and lived experience in every aspect of growth. 

    I hold a Bachelor of Business Science degree with honours in Information Systems from the University of Cape Town.

    When I’m not BlueSky thinking, I enjoy spending time with my family, trail running and fishing.