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Transforming Customer & Commercial Growth with Salesforce

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BlueSky helps organisations unlock the full potential of Salesforce to drive commercial performance, modernise customer engagement and create connected experiences across every touchpoint.

We combine deep business expertise with Salesforce mastery — turning platforms into growth engines that unify sales, service, marketing, data, and automation, so teams can focus on strategy and outcomes, not manual work and silos.

Why Salesforce with BlueSky

From Implementation to Business Impact

Most Salesforce projects focus on technology. BlueSky focuses on outcomes. We help leadership teams define the strategic value of their platform investment and realise measurable impact — faster.

Whether you’re launching Salesforce for the first time, expanding usage, or scaling across business units, we build solutions that deliver:

Operational Efficiency

Automate workflows, eliminate duplicated effort, and streamline processes across teams.

Better Customer Experiences

Empower front-line teams with a 360° customer view that personalises engagement and accelerates response times.

Data-Driven Decisions

Turn fragmented data into unified insights that drive forecasting, pipeline health, and strategic decisions.

Scalable Architecture

Design systems that grow with your business — from local deployments to global rollouts.

What We Deliver

End-to-End Salesforce Solutions Tailored to Your Business

01
Strategic Advisory & Roadmapping

We start with the why — co-creating a roadmap that aligns Salesforce with your business strategy and revenue goals.

  • Current state assessment and maturity benchmarking
  • Visioning workshops with executive teams
  • Capability prioritisation and value mapping
02

Implementation & Integration

From foundation builds to complex ecosystem integration, we ensure Salesforce connects seamlessly with your tech stack.

  • Sales Cloud, Service Cloud, Experience Cloud
  • Marketing Cloud and cross-cloud orchestration
  • System integrations (ERP, Finance, Digital touchpoints)
03

Workflow Automation & Productivity Boosts

Reduce time-intensive admin, eliminate bottlenecks, and enhance team productivity through automation.

  • Lead routing and qualification workflows
  • Automated service escalation and case lifecycles
  • Approval flows and compliance tracking
04

Reporting, Analytics & AI Enablement

Real insights = better decisions. We make your data work harder with real-time dashboards and predictive insights.

  • Custom dashboards and KPI scorecards
  • Sales forecasting & trend analysis
  • AI-powered recommendations and Salesforce Einstein use cases
02

Change Management & Adoption Support

Technology only succeeds when people use it. BlueSky builds adoption strategies that unlock real user engagement.

  • Role-based training & playbooks
  • Adoption metrics and continuous optimisation plans
  • Ongoing support and governance frameworks

A breakdown of our capabilities across Salesforce 

Salesforce Cloud / Technology

BlueSky Capability

Salesforce Platform

Agentforce Sales

Agentforce Service

Financial Services Cloud (FSC)

Data 360

Experience Cloud

Mulesoft

Agentforce Commerce

Loyalty Management

Agentforce Marketing

Agentforce Voice

Why it matters?

We’ve delivered Salesforce solutions for organisations across industries, including financial services, technology, retail and more.

Our approach adapts to your industry challenges and growth ambitions — whether you’re scaling teams, launching new products, or transforming your customer lifecycle.

Real Results.
Measurable Impact.

Why Bluesky?
salesforce-1
Not Just Implementation. Transformation.

BlueSky doesn’t treat Salesforce like a check-the-box project. We help clients:

  • Set clear commercial goals and measure outcomes
  • Reduce technical debt with future-proof architecture
  • Ensure teams are empowered, not overwhelmed
  • Our deep business consulting credentials paired with Salesforce expertise differentiates us from traditional implementers.
Ready to Unlock Salesforce Value?

Let’s partner to accelerate your transformation journey.

Contact us

Contact us to schedule a discovery session and see how Salesforce can power your next phase of growth.

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    BlueSky-logo-inline-white

    What we do

    Financial services
    Telco, Media and Technology
    Retail, Consumer Packaged Goods

    How we do it

    Digital Advisory
    Amazon Web Services
    Data, Analytics, AI 
    Experience Design
    Adoption & Enablement
    BlueSky AI Labs
    Technical Excellence
    Delivery Excellence

    Why we do it

    Customers
    Customer Success Stories
    Impact

    About us

    Company Overview
    Leadership
    Insights

    Culture

    Careers

    Contact us
    Tashya-Singh

    Tashya Singh

    Head of Human Capital

    As Head of Human Capital at BlueSky, Tashya Singh plays a pivotal role in shaping a people strategy that empowers innovation, agility and growth. With more than 15 years of experience in Human Capital Management within technology-driven environments, she brings deep expertise in building cultures that align people and purpose.

    Tashya is passionate about fostering inclusive, high-performance teams and supporting diverse talent across all functions — from engineering to commercial operations. A proud member of the South African Board for People Practices (SABPP), she is recognised for combining strategic thinking with a hands-on, empathetic approach to leadership.

    In a rapidly evolving tech landscape, Tashya ensures that the Human Capital function acts as a key enabler of business outcomes — leading initiatives that attract top talent, develop future-ready skills and embed agility into organisational design and culture. Her focus on data-driven decision-making and continuous improvement helps BlueSky scale effectively while maintaining a people-first ethos.

    Outside of work, Tashya is a devoted mother to her two sons, whom she affectionately calls her greatest blessings.

    Tracy-Surkont

    Tracy Surkont

    Growth Marketing Executive

    As Growth Marketing Executive at BlueSky, Tracy Surkont drives business growth at the intersection of cloud technology, product strategy and industry transformation. She helps shape go-to-market strategies that align with client needs and position BlueSky’s offerings for measurable impact across key industries.

    With more than 20 years of experience in sales and product leadership, Tracy has worked with leading enterprises across Africa to unlock value through innovative product development, strategic engagement and deep industry alignment — particularly in the telecommunications, media and FMCG sectors.

    She holds a Bachelor of Commerce degree in Business Management. When not building growth strategies, Tracy enjoys running, travelling and spending time with her family.

    Michael-Baxter

    Michael Baxter

    Head of Finance and Commercial

    As Head of Finance and Commercial at BlueSky, Michael Baxter oversees the organisation’s financial operations and reporting, leading the financial strategy to support growth while ensuring fiscal responsibility. He also manages commercial contracts to drive short-term profitability with a clear focus on long-term sustainability.

    With more than 20 years of experience in the technology and communications industries — and a background in programming — Michael brings a wealth of knowledge and expertise to his role. His vision is to reimagine finance at BlueSky through automation and innovation, enabling more strategic decision-making and ensuring that financial insights are readily available to guide business partners across the organisation.

    Martin-Cheetham

    Martin Cheetham

    Business Executive – Experience Design

    Martin Cheetham is a design thinker, guitarist, husband and father with a passion for design, technology, music and film. He is dedicated to creating experiences that make people’s lives simpler, easier and more enjoyable.

    With over 15 years’ experience, Martin has immersed himself in Design Thinking and human-centred methodologies to uncover people’s deeper motivations and translate insight into meaningful experiences that deliver business value.

    At BlueSky, he leads dynamic teams to design innovative products, services and experiences, while remaining hands-on in projects. An experienced facilitator and teacher of Design Thinking, Martin has guided corporate teams, individuals and students through practical frameworks that foster creativity and problem-solving.

    Nicole-Adriaans

    Nicole Adriaans

    Business Executive – Data Analytics AI

    Nicole Adriaans is a seasoned Business Executive specialising in Data and AI, with over 20 years of experience delivering transformative solutions across the full business value chain. Since 2009, she has led the strategic design and implementation of data-driven initiatives — from omni-channel optimisation to cutting-edge omni-digital programmes — driving measurable value and innovation.

    Passionate about inclusive leadership, Nicole is a dedicated advocate for empowering women in technology, actively mentoring and championing diversity in the tech sector. At BlueSky, she brings a human-centred approach to AI, challenging organisations to move beyond the hype toward real, measurable transformation.

    Her forward-thinking leadership and commitment to excellence continue to shape impactful data strategies and foster a culture of innovation, empathy and equity.

    Rob-Williamson

    Rob Williamson

    Business Executive - Amazon Web Services

    As Business Executive of BlueSky’s AWS Business Unit, Rob Williamson leads a world-class, customer-centric team of engineers helping enterprise clients embrace secure, scalable and innovative cloud solutions that reimagine their digital futures.

    With more than 35 years of experience in the technology industry, Rob has led transformative initiatives across financial services, telecommunications, retail, and the public sector. He is passionate about building high-performance teams, forging strategic partnerships, and inspiring change with clarity and purpose.

    Rob holds a BCom in Business Management and is a lifelong learner, guided by Stephen Covey’s philosophy: “To Live, to Love, to Learn, and to Leave a Legacy.” Above all, he is a devoted family man, deeply committed to community development through his involvement in education, sport and his church.

    Dave-Thomson

    Dave Thomson

    Head of Sales

    As Head of Sales at BlueSky, Dave Thompson is passionate about people and technology — and about combining the two to deliver value and growth through a strong customer-centric focus.

    With more than 25 years of experience across South Africa and the UK, Dave has a proven track record of leading high-performing teams, building lasting relationships and implementing innovative sales strategies in the fast-moving digital transformation landscape.

    Outside of work, Dave is a dedicated family man and sports enthusiast. He has played provincial golf, enjoys social padel and loves to travel — guided by his personal mantra to live life to the fullest in both work and play.

    Nomfusi Masangwana

    Nomfusi Masangwana

    Director

    Nomfusi is a finance and investment professional with a BCom in Accounting and more than four years of experience in financial management, reporting and compliance. She has developed a strong track record in navigating complex financial processes, ensuring accuracy, governance and accountability across investment and corporate structures.

    With extensive experience compiling financial and investment reports for private equity funds and investment companies, Nomfusi delivers data-driven insights that support strategic decision-making. Her methodical and proactive approach ensures that financial and compliance processes are executed with rigour and efficiency.

    As a Director at BlueSky, Nomfusi brings a disciplined financial lens, a deep understanding of reporting and governance, and a commitment to excellence in oversight and accountability — strengthening the organisation’s strategic direction and supporting sustainable growth.

    Janet Naidoo

    Janet Naidoo

    Director

    Janet Naidoo is a seasoned financial services professional with over a decade of experience across private banking, wealth management and investment consulting. She has held senior roles at Invequity, State Bank of India, ICICI Bank, RMB and Allan Gray, where she specialised in managing high-net-worth and corporate clients.

    FAIS-accredited (RE1 & RE5), Janet is passionate about building trusted relationships and driving business growth. She brings deep financial expertise, strategic insight and strong leadership to her role as Director at BlueSky.

    Rassie-Engelbrecht-1

    Rassie Engelbrecht

    Co-CEO

    Rassie Engelbrecht is an experienced executive and thought leader with a strong track record in Business and Digital Transformation, Cloud and AI Consulting, and delivering results across multiple industries — including Financial Services, Telecommunications, Media, Automotive, Retail, Public Sector, Mining and Social Enterprises.

    An engineer, futurist, strategist, and innovator, Rassie combines technical expertise with a passion for client centricity and empowering people. As Co-CEO of BlueSky, his entrepreneurial spirit and business acumen are central to the company’s ambitious growth plans.

    Rassie holds an Engineering degree from the University of Pretoria, an MBA from Aston University in the UK, and a Lean Six Sigma Black Belt from BMGI. He has also completed various certifications in Agile, Data, Design, AI, Project Management and People Change.

    Beyond his professional life, Rassie is dedicated to community upliftment through his non-profit initiatives and enjoys hiking, travelling, and speaking at conferences on future trends. Above all, he values time with his family and believes deeply in relationships, servanthood and stewardship.

    Matt-Surkont 2

    Matt Surkont

    Founder / Chief Executive Officer 

    As the founder and CEO of BlueSky, I have helped numerous clients drive their digital and AI transformations by delivering cutting-edge solutions that enhance efficiency, effectiveness and growth. 

    As an entrepreneur, having started and invested in numerous technology companies, I am also the founder of a private equity fund, where I employ hands-on venture capital and business building strategies for entrepreneurs. I support startups with focused business resources and lived experience in every aspect of growth. 

    I hold a Bachelor of Business Science degree with honours in Information Systems from the University of Cape Town.

    When I’m not BlueSky thinking, I enjoy spending time with my family, trail running and fishing.